Inland Revenue

Inland Revenue plays a critical role in improving the economic and social wellbeing of New Zealanders.

Our world will change a great deal over the next two years - around us and within Inland Revenue. How we work with our customers and across government ... the tools we’ll have ... the services we’ll offer and the way we use information ... there are big changes ahead for all. We have a lot to look forward to.

 

While change takes centre-stage, most of our people are still working on delivering services and support to customers. You are central to great performance as we maintain revenue, distribute payments, provide advice, and ensure digital access is easy and people are supported across Inland Revenue, every day.

 

Over the next two years we’re putting major effort into clarity for customers, managing tax risks, Child Support reform, policy and international tax matters, cross-government support for customers and improving digital systems.

 

Why we’re here

 

The first thing you may think is you’re at Inland Revenue because it’s our job to collect tax. Much more than that, you’re here to make a difference to the lives of New Zealanders. The rest of the answers will vary from person to person but, overall, you’re here to help us reach our objectives.

 

Our role is to contribute to the economic and social wellbeing of New Zealand by collecting and distributing money. You pay tax and you may get money from the Government. Inland Revenue is accountable to the taxpayers of New Zealand and we want people to have trust and confidence in us. We’re also accountable to the Minister of Revenue.

 

The Minister and the Government rate our success in these two outcomes:

• Revenue is available to fund government programmes through people meeting payment obligations of their own accord

• People receive payments they are entitled to, enabling them to participate in society.

 

Our three main responsibilities are:

• Collecting revenue

• Administering social policy

• programmes

• Providing policy advice to the

• Government, together with the Treasury.

 

Each business area will have its own business plan, and maybe business unit plans, outlining how your work relates to Inland Revenue’s objectives.

 

You will also have an individual performance and development plan in place to measure your success at work. Your personal performance plan should reflect the part you have to play in delivering against your business unit or group plan, which delivers against our organisation objectives.